Privacy Policy

Last Updated: 8 October 2026

Lux-Ride ("Lux-Ride", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit https://lux-ride.com.au/, make a booking, request a quote, contact us, or use our chauffeur and transportation services.

Lux-Ride provides luxury chauffeur services in Melbourne and across Australia, including airport transfers, corporate transportation, wedding car hire, private journeys, special events and other transportation services.

1. Who We Are

Lux-Ride is a chauffeur and private transportation service based in Melbourne, Victoria, Australia.

2. Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name and contact details.
• Phone number and email address.
• Pickup and drop-off locations.
• Booking dates and times.
• Number of passengers.
• Flight details where required for airport transfers.
• Vehicle or service preferences.
• Information provided when requesting a quote.
• Information provided when contacting our customer service team.
• Payment or billing information where required to process a booking.
• Information you provide regarding weddings, corporate travel or special events.
• Technical information about your use of our website.

We generally do not seek to collect sensitive information unless it is reasonably necessary for a particular service and permitted by applicable law.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• Make an online booking.
• Request a quote.
• Complete a contact or enquiry form.
• Call or email our team.
• Use our website or interact with our online services.
• Arrange airport transfers, wedding transportation or other chauffeur services.

We may also receive information from third-party service providers involved in delivering your booking or transportation service.

4. How We Use Your Information

We may use your personal information for purposes including:

• Processing and managing bookings.
• Providing chauffeur and transportation services.
• Confirming your reservation.
• Communicating with you about your booking.
• Providing quotes and responding to enquiries.
• Coordinating pickup and drop-off arrangements.
• Monitoring flight information when required for airport transfers.
• Processing payments and related transactions.
• Providing customer support.
• Improving our website, services and customer experience.
• Managing complaints and resolving disputes.
• Meeting our legal, regulatory and insurance obligations.
• Preventing fraud, misuse or security incidents.

5. Booking Information

When you make a booking, we may need information such as your name, contact details, pickup location, destination, travel date, travel time and other information necessary to provide the requested service.

For airport transfers, you may also provide flight information so that we can coordinate your pickup and, where applicable, monitor flight status.

6. Payment Information

Where online payment is available, payment information may be processed by third-party payment providers.

We may not directly store complete payment card details where payment processing is handled by a third-party payment provider. You should review the privacy policy of the relevant payment provider for information about how it handles payment data.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage and improve our services.

Depending on the technologies implemented on the website, cookies may include:

• Essential cookies required for website functionality.
• Analytics cookies used to understand website traffic and usage.
• Preference cookies used to remember selected settings.
• Marketing or advertising technologies, where applicable.

You can generally manage cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services or operate our business.

This may include disclosure to:

• Our chauffeurs and drivers.
• Vehicle and transportation service providers.
• Booking and reservation service providers.
• Payment processing providers.
• Website hosting and technology providers.
• Customer communication providers.
• Professional advisers and insurers.
• Government agencies, regulators or law enforcement where required or authorised by law.

We do not sell your personal information for money.

9. Overseas Disclosure

Some third-party technology, payment, hosting, communication, analytics or business service providers may process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to address applicable privacy obligations and protect your information.

The countries in which information may be processed will depend on the third-party services actually used by Lux-Ride. You may contact us for further information about relevant overseas disclosures.

10. How We Protect Personal Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include access controls, secure systems, authentication procedures, technical safeguards and appropriate organisational practices.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal, accounting, insurance and regulatory requirements.

When personal information is no longer required, we may securely delete or de-identify it where appropriate.

12. Accessing Your Personal Information

You may contact us to request access to personal information we hold about you, subject to applicable legal exceptions.

We may need to verify your identity before providing access to personal information.

13. Correcting Your Personal Information

We aim to keep personal information accurate, complete and up to date. If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.

14. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) about your privacy concern.

15. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Children's Privacy

Our services are intended for general customers and are not specifically directed at children. We do not knowingly collect personal information from children except where it is provided by a parent, guardian or another authorised person in connection with a legitimate booking or service.

17. Direct Marketing

Where permitted by law, we may send you information about our services, promotions or updates that may be relevant to you.

You may opt out of receiving marketing communications by following the unsubscribe instructions provided in the communication or by contacting us.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The updated version will be published on this page with a revised "Last Updated" date.

19. Contact Us

If you have questions about this Privacy Policy or how Lux-Ride handles your personal information, please contact us: